Hospitality and Leisure
Echelon launched as an organisational development consultancy on the back of a contract won with Mecca Leisure. This reflected two of the directors’ background in the hospitality (hotels) and leisure (sports) sectors. This customer focused culture change initiative won a National Training Award for the client. Since that success we have been privileged to have supported many of the iconic hospitality and leisure brands in the development of their customer and employer brands. Service and Employer Branding.
From induction either as a suite self managed activities for the Tussauds Group or currently as e-learning for Ramada Jarvis Welcoming new employees to Ramada Jarvis Hotels.
From design and implementation of a service brand for Queens Moat House Hotels that led to a 16% increase in customer satisfaction in the first quarter to a 'shrinkwrapped' service standards toolkit for a franchised operation.
From supporting two leading leisure groups to win National Training Awards - for the fun factor that delivered great business benefits - to providing Executive Coaching to the charismatic founders of an international events company.
Our training solutions are based on 'edutainment' geared at lively sustainable development for a diverse and often temporary workforce.
Clients include
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Compass Group
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Hilton Hotels
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Sheraton Hotels
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Intercontinental Group
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Holiday Inn
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Ramada Jarvis Welcoming new employees to Ramada Jarvis Hotels
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Grosvenor House Hotel -JW Marriot
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Queens Moat House Hotels
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Corus Hotels
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Corinthia Hotels Group
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Tussauds Group
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Disneystore
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United Racecourses
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Sporting Index
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International Management Group
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Bella Pasta - Whitbread
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Greene King
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Little Chef - Granada
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RezSolutions
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Mecca Leisure
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Institute of Hospitality Institute of Hospitality, Echelon Publishing Form Learning Alliance
Echelon, Angles House, 210 Sheen Lane, London SW14 8LB; 020 8274 9965